FAQs

General FAQs

  1. What is the shelf life of your products?

The shelf life of our products is 12 months, unless otherwise indicated on the product itself.

  1. What is your current processing time?

Our current processing time for orders is 5-7 business days, excluding weekends and holidays.

  1. What form of payment do you accept?

We accept all major credit and debit cards as well as PayPal.

  1. How can I contact Customer Service?

Please email us at info@radiantskinandbodycare.com.

  1. What is your Refund Policy?

Due to the nature of our products as personal care items, we do not accept returns or exchanges for refunds.

 

Shipping FAQs

  1. Where do you ship?

Currently, we ship within the United States.

  1. Do you offer Free Shipping?

We do offer free (3-4 day) shipping on any orders over $100 within the United States.  

  1. What If my products melt during transit? 

During transit and warmer months, beard balms and body butters are prone to softening and/or melting due to extreme temperatures. Please ensure that you track your order and retrieve your item(s) as soon as they arrive to avoid any melting that may occur in the high temperatures. Radiant Skin & Body Care, LLC assumes no responsibility for melting issues, and orders will not be replaced or refunded.

If your product has melted during transit, prior to opening your jar, place the items in your refrigerator to allow them to cool and harden. Once cooled and resolidified, the product can be applied as usual.

Whipping body butter adds tiny air bubbles that increase the volume of the product. If a whipped product melts, the air bubbles collapse, and the volume is decreased. The jar was completely filled to the top before being shipped to you, but the decrease in volume will make the jar look half full. The benefits of the product remain the same and it can be used as usual.

  1. What if I accidentally input an incomplete or incorrect address on my order?

You may email info@radiantskinandbodycare.com within eight hours of placing your order to make any changes to your address. No changes will be made once this timeframe has passed. If a shipped package is returned due to an incorrect address you input on your order, you (the customer) are responsible for paying for the package to be shipped back to the correct address.

  1. How do I track my order? 

You will receive your tracking number via email once your order has been shipped. Please ensure that your email address is correct before you checkout.

  1. My order says it was delivered but I have not received my package. What do I do? 

We make every effort to get your order to you on time; however, we have no control over delayed, lost, or stolen packages once we drop off your order at the carrier (currently, only USPS). Please contact USPS if you have any delivery concerns. Radiant Skin & Body Care, LLC is not responsible or liable for any lost, damaged, or stolen packages.